Blue and green Staffing Collection Agencies logo

Call 855-930-4343 Today!

Recovering Overdue Payments in Healthcare Staffing


In healthcare staffing, recovering overdue payments is a crucial aspect of maintaining financial stability. To facilitate this process, we have implemented a 3-phase Recovery System that aims to recover company funds efficiently and effectively. Each phase of the system is designed to address specific stages of the overdue payment recovery process, ensuring a comprehensive approach to debt collection and resolution.

Key Takeaways

  • The Recovery System consists of three phases: Phase One, Phase Two, and Phase Three, each with specific objectives and actions tailored to the recovery process.
  • Phase One involves initial contact, skip-tracing and investigation, and resolution attempts to recover overdue payments.
  • Phase Two includes attorney involvement, debtor contact, and recommendations for further action if initial attempts fail.
  • Phase Three focuses on case closure and, if necessary, legal action to recover overdue payments.
  • Competitive collection rates are offered based on the number of claims submitted, with different rates for 1-9 claims and 10+ claims.

Recovery System Overview

Phase One

The initial phase of recovery is critical. Within 24 hours of account placement, a multi-pronged approach is launched. Debtors receive the first of four letters, while skip-tracing and investigation efforts ensure accurate debtor information. Our collectors engage through various channels—phone, email, text, and fax—to negotiate a resolution.

  • First contact via US Mail
  • Comprehensive skip-tracing
  • Persistent communication attempts

Persistence is key. Daily attempts for 30 to 60 days aim to secure payment without escalating to legal measures. If resolution efforts falter, we transition seamlessly to Phase Two, involving attorney intervention.

Phase Two

Upon attorney engagement, the pressure mounts. Immediate action is taken to draft and dispatch demand letters. These letters, bearing the weight of legal letterhead, signal a serious escalation.

  • The attorney’s office initiates contact, blending the authority of the law with persistent communication efforts.
  • A series of letters and calls aim to pierce the debtor’s inertia, compelling a response.

If resolution remains elusive, a clear set of recommendations is provided, guiding you towards the next decisive step.

Should the debtor remain unresponsive, our team prepares a detailed report, outlining the challenges and advising on the feasibility of further action. This critical juncture determines whether to advance to Phase Three or to consider alternative closure strategies.

Phase Three

At the crossroads of recovery, Phase Three presents a decisive moment. The path taken hinges on a critical evaluation of the debtor’s assets and the likelihood of successful recovery. Two distinct recommendations emerge:

  • Case Closure: If prospects appear dim, we advise shutting down efforts. This comes at no cost to you.
  • Legal Action: Should litigation seem viable, you face a choice. Opting out incurs no fees, while proceeding requires covering initial legal expenses.

Decisions in Phase Three are pivotal. They shape the course of action and potential financial outcomes.

Legal costs typically span from $600 to $700, depending on jurisdiction. These fees are your passport to a lawsuit aimed at reclaiming what’s owed, inclusive of filing costs. Failure to collect post-litigation leads to case termination, absolving you of further financial obligation to our firm or affiliated attorneys.

Resolution in Phase Three is not just about persistence; it’s about making informed choices based on thorough analysis and strategic foresight.

Phase One

Initial Contact

The clock starts ticking immediately. Within the first 24 hours of account placement, a multi-channel communication strategy is deployed. The debtor receives the initial letter, marking the beginning of the recovery process. This is followed by persistent, daily attempts to establish contact, utilizing every tool at our disposal—phone calls, emails, text messages, and faxes.

The goal is clear: engage the debtor to secure a resolution swiftly and efficiently.

Efforts during this phase are intense and focused, with the following actions taking place:

  • Sending the first of four letters via US Mail
  • Conducting skip-tracing and investigations to gather optimal financial and contact information
  • Making daily contact attempts for 30 to 60 days

If these efforts do not yield a resolution, the case escalates to Phase Two, where attorney involvement comes into play, and the approach intensifies.

Skip-Tracing and Investigation

Once the initial contact has been made, the next critical step is skip-tracing and investigation. This process involves digging deep to uncover the most current financial and contact information available on the debtors. Accuracy is paramount; the data gathered lays the groundwork for effective resolution attempts.

  • Comprehensive data collection is initiated within 24 hours of account placement.
  • Techniques include analysis of public records, credit reports, and other databases.
  • Persistent efforts aim to ensure daily attempts to contact the debtor for the first 30 to 60 days.

The goal is not just to find the debtor but to understand their ability to pay. This phase is crucial in determining the most appropriate course of action moving forward.

Resolution Attempts

After exhaustive efforts to engage with the debtor, the resolution phase reaches a critical juncture. Communication is key; persistent yet professional contact aims to secure payment. If these attempts remain unfruitful, the case escalates to Phase Two, involving legal expertise.

Persistence in resolution attempts is characterized by:

  • Daily contact efforts for the first 30 to 60 days
  • A multi-channel approach: calls, emails, texts, faxes
  • A final review to determine the next course of action

At this stage, the goal is to achieve a resolution without the need for legal proceedings. However, readiness to advance to the next phase ensures no opportunity for recovery is overlooked.

Phase Two

Attorney Involvement

When internal recovery efforts reach a standstill, the escalation to legal professionals signals a new phase of urgency. Attorneys within our network take immediate action, drafting demand letters that carry the weight of legal authority. These letters serve as a clear message to debtors: resolve the outstanding balance or face potential legal consequences.

  • The attorney’s first step is to send a series of letters on law firm letterhead.
  • Concurrently, attempts to contact the debtor via phone intensify.
  • If these measures do not yield results, a detailed recommendation is prepared for the client.

The involvement of an attorney often marks a turning point in the recovery process, underscoring the seriousness of the situation to the debtor.

Should the debtor remain unresponsive, our team provides a comprehensive analysis of the case, outlining the feasibility of recovery and the advisability of proceeding to litigation. This critical juncture requires informed decision-making, guided by our expertise and the unique circumstances of each case.

Debtor Contact

Once the case is escalated to an attorney, the debtor is approached with a heightened level of urgency. Communication becomes more formal and insistent, with the attorney’s involvement underscoring the seriousness of the situation. The debtor is contacted through various channels:

  • Formal demand letters on law firm letterhead
  • Persistent telephone calls
  • Direct emails

The goal is to establish a dialogue that leads to a swift resolution. The presence of legal representation aims to prompt a more immediate response from the debtor, leveraging the potential for legal action to secure payment.

If these intensified efforts do not yield a resolution, the next step is to provide the client with a clear set of recommendations. These will be based on the specific circumstances of the case and the likelihood of successful recovery. The client is then faced with a decision: to proceed with legal action or to explore alternative collection activities.


After exhaustive efforts in Phase Two, a critical juncture is reached. Our recommendations hinge on the debtor’s ability to pay and the likelihood of successful recovery. Two paths lie ahead:

  • Closure: If prospects are dim, we advise to close the case, incurring no further costs.
  • Litigation: Should the odds favor recovery, we suggest legal action, with upfront costs detailed below.

Deciding against litigation? Withdraw the claim at no charge, or opt for continued standard collection efforts.

For those proceeding with litigation, anticipate initial legal fees:

Jurisdiction Estimated Costs
Debtor’s $600 – $700

Upon payment, our attorney will aggressively pursue all owed monies. If litigation does not yield results, the case concludes, absolving you of further financial obligation to our firm or attorney.

Phase Three

Case Closure

When recovery efforts reach a standstill, case closure becomes a necessary step. The decision to close a case is not taken lightly and follows a comprehensive review of the debtor’s financial situation and the likelihood of successful recovery. If deemed unfeasible, closure is recommended, absolving clients from further financial obligations to our firm or affiliated attorneys.

Closure Criteria:

  • Thorough investigation of debtor’s assets
  • Assessment of recovery probability
  • Consideration of legal action outcomes

The closure of a case signifies the end of active recovery attempts. It is a decision made with the client’s best interest in mind, ensuring no additional costs are incurred without the prospect of recovery.

Should litigation be advised and the client opts to proceed, upfront legal costs will be required. These costs, typically ranging from $600 to $700, are necessary for filing a lawsuit. However, if litigation does not result in recovery, the case will be closed with no further charges.

Legal Action

When litigation is the chosen path, the stakes are higher, and the process becomes more complex. Decisive action is required. Clients must be prepared to cover upfront legal costs, which can range from $600 to $700. These costs are necessary for filing a lawsuit and initiating the court process.

Should the legal efforts not result in recovery, rest assured, no further fees will be owed to our firm or our affiliated attorney.

The decision to litigate is not to be taken lightly. It involves:

  • Assessing the debtor’s assets and the likelihood of recovery
  • Weighing the potential costs against the benefits
  • Understanding the legal landscape and jurisdictional nuances

Our commitment is to provide guidance every step of the way, ensuring that clients make informed decisions based on the specifics of their case.

Competitive Collection Rates

Rates for 1-9 Claims

For smaller claim volumes, our rates are designed to be both competitive and fair. Accounts under one year of age are subject to a 30% fee on the amount collected, ensuring that your efforts to recover funds are rewarded promptly and effectively.

For accounts that have aged beyond a year, the rate increases to 40%, reflecting the additional effort required to secure payment. When dealing with smaller balances under $1000, or if an attorney’s involvement is necessary, the fee is set at 50% of the collected amount.

Our structured fee schedule is transparent and tailored to the scale of your claims, guaranteeing no surprises.

Here’s a quick breakdown:

  • Under 1 year: 30% fee
  • Over 1 year: 40% fee
  • Under $1000: 50% fee
  • Attorney involved: 50% fee

These rates are meticulously crafted to balance the cost of recovery with the value of the claim, ensuring that your financial interests are always at the forefront.

Rates for 10+ Claims

Volume matters in debt recovery. For clients with 10 or more claims, we offer a tiered rate structure that rewards bulk submissions. The more claims you entrust to us, the lower the percentage we take from the recovered amount.

Accounts under 1 year in age: 27% of the amount collected.
Accounts over 1 year in age: 35% of the amount collected.
Accounts under $1000.00: 40% of the amount collected.
Accounts placed with an attorney: 50% of the amount collected.

Our competitive rates are designed to maximize your returns while minimizing the financial impact of the collection process.

Remember, these rates apply only when you submit 10 or more claims within the first week of placing your first account. This incentivizes early and bulk submissions, ensuring a more efficient collection process and better outcomes for your healthcare staffing firm.

Frequently Asked Questions

What is the Recovery System Overview?

The Recovery System Overview consists of three phases: Phase One, Phase Two, and Phase Three. Each phase involves specific steps and actions to recover company funds from overdue payments in healthcare staffing.

What are the phases of the Recovery System?

The Recovery System consists of three phases: Phase One, Phase Two, and Phase Three. Phase One includes Initial Contact, Skip-Tracing and Investigation, and Resolution Attempts. Phase Two involves Attorney Involvement, Debtor Contact, and Recommendations. Phase Three includes Case Closure and Legal Action.

What happens in Phase One of the Recovery System?

Phase One involves the initial contact with the debtor, skip-tracing and investigation to obtain financial and contact information, and attempts to resolve the matter using various communication methods. If all attempts fail, the case moves to Phase Two.

What occurs in Phase Two of the Recovery System?

Phase Two includes attorney involvement, debtor contact, and recommendations for the next steps. The attorney drafts letters to the debtor and attempts to reach a conclusion. If all attempts fail, the case moves to Phase Three.

What is the process in Phase Three of the Recovery System?

Phase Three involves the recommendation of case closure if recovery is not likely or proceeding with legal action. If legal action is chosen, upfront legal costs are required, and the case may be pursued through litigation.

What are the competitive collection rates for healthcare staffing overdue payments?

The collection rates depend on the number of claims submitted within the first week of placing the first account. For 1-9 claims, rates range from 30% to 50% of the amount collected, while for 10+ claims, rates range from 27% to 50% of the amount collected.